Repair and service processing with unitop trade: efficient and clear

A good, fast service is a decisive factor nowadays for the competitiveness of a company. Taking on and processing complaints, replacement orders, exchange deliveries or the allocation of complaints to suppliers - repair and service processing presents a variety of challenges to trading companies. Transparent and effective processes are essential. unitop trade offers you an extensive concept for processing service requirements such as repairs, maintenance and guarantee services. This means that the clear and fast registration and administration of service articles and components is guaranteed with the service article administration. Important contract information is provided at the push of a button. Using the service history feature, you can view all of the service tasks and work which has been carried out.

The efficient collection and administration of service requirements is secured through the service order administration. The integrated graphic planning board ensures optimal deployment planning. This can be used to gain a quick overview of reaction times, the processing status and the service order priorities. The repair and service processing from unitop trade is rounded off with service contract administration; this is not only used to administrate service contracts but also to create automatic contract invoices and undertake profitability assessments.

Furthermore, it is also easy to incorporate the external team through our integrated portal solution. The service technicians gain access to the system while they are on the road and can therefore quickly and conveniently report their repair times online. Your customers can also gain access to this portal, in order to view service reports or the service history, for example.