An ERP software solution
for e-commerce & distance selling

You can update Global Item Trade Numbers (GTINs), variants, media (such as datasheets or certificates) and key features centrally in unitop; the data are consistently applied to your shop. All you need to do is capture the information once and you can use it multiple times – you don’t need to update it again elsewhere. All changes are traceable by version number, so your team can update product ranges more quickly and prevent errors.

With our universal webshop connector, your items, prices and stocks are shared between unitop and your store in a standardised way – including order acceptance and data provision. If needed, you can display any non-standard items via open APIs. Standard mappings speed up imports and reduce the need to use interfaces.

Purchase vouchers, goodwill vouchers and special offer prices can be controlled centrally. Running times, the scope of validity and terms and conditions of redemption are defined by you. Additional items (which may be free of charge or reduced-price items sold in combination) are entered correctly. That way, you can cleanly evaluate your campaigns and compare them with each other. Thanks to cross-selling, you can also manage items that can usefully be sold in combination.

Imports are always in view from the time of the order through to goods inward. Containers, stocks that are in transit and estimated times of departure and arrival (ETD/ETA) are visible centrally and can be tracked in real time; costs are assigned per container and included in the final costing.

Stocks at each warehouse location, variants and reservations are clearly displayed. The system will suggest realistic delivery dates. Managing expectations therefore becomes a fixed part of your process, and the number of abandoned shopping baskets and enquiries to your service department will decrease.

Automatic order entry, optional items, overdelivery and underdelivery and drop-shipping transactions all run reliably. Throughput and data quality remain high, even at peak times – such as on Black Friday. Your teams can therefore focus on exceptions and can initiate the necessary steps directly within the system.

Types of payment and fees are automatically assigned and payment reconciliations are transmitted to financial accounting in accordance with pre-set rules. Refunds can be linked to the relevant returns or credit note, so that reconciliation remains traceable at all times. After goods have been returned and received, for example, a refund via PayPal can now be carried out automatically – without having to go via Excel.Types of payment and fees are automatically assigned and payment reconciliations are transmitted to financial accounting in accordance with pre-set rules. Refunds can be linked to the relevant returns or credit note, so that reconciliation remains traceable at all times. After goods have been returned and received, for example, a refund via PayPal can now be carried out automatically – without having to go via Excel.

Once packing is complete, you can enter the dimensions and weights in unitop. Using a hand scanner, you can confirm all items being sent in parcel form. Once a parcel or the entire consignment has been completed, all of the necessary delivery paperwork is printed out. A despatch order can also be included if desired, so that a despatch label can be generated automatically. The order status will change without any additional intermediary steps: your customers will receive details of the despatch in near real time.

You can choose to connect the despatch platform of your choice via our universal framework of carriers for urgent, time-critical deliveries. That way, the service provider can be selected and the label generated in a single process. Labels for your carrier, such as DHL, DPD, UPS or GLS, can be generated directly from unitop via the multicarrier connector. Despatch data are transmitted and tracking IDS are reported back. By combining the use of cloud printing, you can avoid switching applications and the processes will remain stable, even when volumes are high.

You can generate and send documents directly from unitop. Documents can also be stored securely in the DMS for auditing purposes. If needed, any associated paperwork, documents and outgoing emails can be retrieved directly under the procedure (whether a quotation, an order or a return). That way, your service teams can see all important details and documents at a glance and can respond to customer queries quickly and consistently.

From acceptance and testing to deciding whether to readmit the item to the warehouse, replace it or issue a credit note: in unitop, you have full control of your returns. This reduces your processing times, and customer service and bookkeeping can carry out their tasks based on clear status information each time.

You can use the integrated AI basics add-on for purposes such as automatically analysing incoming emails. The solution recognises the type of message (such as a call-off, despatch advice or complaint) and will suggest follow-on actions or propose wordings for outgoing communications – such as changes to master data, service cases or new quotations and orders. All campaigns, documents and incoming and outgoing communications are logged within the event and incident management system. That way, your team can allocate incoming mail more rapidly and process it directly in unitop, without changing applications. Billing takes place according to use.