ERP software solution
for multi-channel e-commerce

Define and control your channels in unitop: you can roll out product ranges, prices and campaigns in a targeted way for each channel and can compare the results at any time. That creates transparency with regard to profitability and the effects – including for parallel brands and countries.

Products, prices and media remain consistent from customer to customer. The pointer logic of the integrated universal connector ensures incremental updates and avoids full synchronisations needing to be carried out frequently. The changes you make are available in near real time, which means that manual exports are no longer needed.

With our universal webshop connector, your orders, items, prices and stocks are shared between unitop and your stores and marketplaces in a standardised way – including order acceptance and data provision. Standard mappings speed up imports and reduce the need to use interfaces.

With our POS add-on, your freestanding points of sale become an additional, fully-fledged channel of their own. Items, prices, customer data and vouchers are brought together in unitop. Statutory requirements applicable to points of sale (e.g. issuing a receipt, reverse posting and additional entry functions) and the day-end closing are displayed. Campaigns are therefore also carried through to the point of sale.

Imports are always in view from the time of the order through to goods inward. Containers, stocks that are in transit and estimated times of departure and arrival (ETD/ETA) are visible in one place and can be called up in real time. Costs are assigned by container and included in the final costing.

Your warehouse stocks and variant stocks are continually reconciled by shop, marketplace and POS. That way, customers can be certain you will deliver what you say you will and when. You can also avoid overselling, which means that your customers can always rely on your products being available.

Whether to the central warehouse, to dropshipping or to branches, your orders are allocated correctly. Click & Collect and Ship-from-Store have been included within the process in a way you can depend on. If desired, shipping orders can control fulfilment. That way, a branch with stock remaining can service online orders the very same day.

You can generate labels for your carriers (for urgent, time-critical deliveries), such as DHL, DPD, UPS or GLS, directly from unitop via the multicarrier connector. Despatch data are transmitted and tracking IDs are reported back, so that the despatch status is directly available. You can opt to connect your despatch platforms, so that selecting your carrier and generating the label are carried out in a single process. Cloud-based printing means that you don’t need to switch applications and keeps despatch stable, even when shipping in large quantities.

In unitop, you can manage stocks at the customer’s premises or in-branch as if in your own warehouse – thanks to clear rules concerning ownership and billing. Order entry and goods outward to replenish consignment stocks are carried out in the normal way. Withdrawals are recorded and billed on a periodic basis; minimum stocks and restocking suggestions ensure availability. The quantities are transmitted to the channel-specific availability display.

You can generate and send documents directly from unitop. Documents can also be stored securely in the DMS for auditing purposes. If needed, any associated paperwork, documents and outgoing emails can be retrieved directly under the procedure (whether a quotation, an order or a return). That way, your service teams can see all important details and documents at a glance and can respond to customer queries quickly and consistently.

You can control your brands and countries centrally within the system. Notifications required by law (e.g. Intrastat) are processed using a standard procedure. Number series, competences and intercompany synchronisation are handled in a uniform way. That way, your processes remain transparent, the competences and responsibilities remain clear and growth remains manageable – without holding your teams back.

You can use the integrated AI basics add-on AI basics add-on for purposes such as automatically analysing incoming emails. The solution recognises the type of message (such as a call-off, despatch advice or complaint) and will suggest follow-on actions or propose wordings for outgoing communications – such as changes to master data, new service cases or quotations and orders. All campaigns, documents and incoming and outgoing communications are logged within the event and incident management system. That way, your team can allocate incoming mail more rapidly and process it directly in unitop, without changing applications. Billing takes place according to use.