Looking for a solution that will speed up your business processes efficiently, precisely and sustainably? If so, our AI basics add-on is for you! This innovative AI solution integrates the transformative power of Azure OpenAI Services directly into your unitop business software solution and expands the underlying Microsoft Dynamics 365 Business Central ERP system by providing additional functions for specific use cases. This add-on is much more than just a collection of useful AI functions. It opens the door to the smart automation and optimisation of working processes.
The unitop AI framework
Stable, innovative & adaptable – our AI basics add-on
At the heart of our AI basics add-on is our powerful unitop AI framework. This core component was developed to provide a seamless, secure and, most of all, highly adaptable connection to the Azure OpenAI services. Our AI framework stands out due to the following key features:
Uses & possible applications
AI incident management made easy – with the unitop AI basics add-on
The AI basics add-on can be used in many different ways. To illustrate the potential of this powerful AI solution, we will now provide you with a detailed presentation of a core use case: AI incident management. The established, non-sector-specific unitop “Incidents” add-on takes care of all of the administration concerning business incidents of any type – from customer enquiries and complaints to supplier information and internal support tickets. Integrating AI functions takes this add-on to a whole new level:
Create and categorise incident records automatically
Thanks to a new interface, you can automatically record incidents originating from external sources in unitop. This is an ideal way to perform tasks such as converting emails (and their attachments) from your info or sales mailboxes directly into structured incidents:
Smart recognition and updating of master data
The AI automatically identifies potential changes to master data (such as a telephone number, email address or postal address) in incoming messages. In the meantime, information from the text of the email, the signature or even from analysed attachments is taken into account. The changes identified are presented in a clearly understandable form:
AI-assisted text analysis and composition
The integrated AI functions will help you manage your communication and put it on a professional footing:
Powerful analysis of attachments
The AI functions provided by the unitop AI basics add-on will also help you analyse file attachments:
A comprehensive summary of events and process-based recommended actions
One of the functions provided by the AI basics add-on that is especially worth highlighting: The integrated AI can provide you with a summary of all events that have taken place so far in a complex business situation and can recommend specific and appropriate actions that will form the next logical steps:
Configuration
Maximum flexibility thanks to in-depth configuration abilities
A particularly outstanding feature of our AI basics add-on and the underlying unitop AI framework is its advanced adaptability. What you will receive is not a black box, but a transparent system that you actively configure yourself.
The adaptability of the AI basics add-on – a striking example that arose during development
Imagine a team consisting of members from various countries with different native languages working together within a department. You want to ensure that everyone involved can benefit equally from the benefits of AI – whatever their native language. No problem!
With our AI basics add-on configured accordingly, you can ensure that the summary of events relating to an incident is automatically issued in the native language of the relevant person.
This is achieved by allowing information from the relevant master data (e.g. a pre-determined job description such as “French call centre agent”) to be included as a placeholder in the prompt, thereby instructing the AI accordingly.
As you can see: by carefully constructing the prompt and by utilising the data you have available, you can adapt the system provided with the AI basics add-on to your specific business processes, even when multiple countries are involved.
Making AI technology usable
Technical aspects and benefits of the AI basics add-on
You benefit from the robust and scalable AI models from Microsoft Azure, which is developing all of the time.
The add-on is connected to your own instance of Azure OpenAI, which means that you retain ownership of your data and the models being used.
You have the ability to define meta prompts and user prompts in a highly precise way. You can therefore precisely control how the AI behaves and optimise the quality of the output generated in a targeted way.
Thanks to the configuration sets and test facilities, you can develop, test and improve AI applications step by step.
Innovating. Transforming. Succeeding.
Rely on smart process automation to increase your competitiveness
– with the AI basics add-on
Looking to push ahead with your digital transformation and unleash the massive potential of artificial intelligence within your unitop ERP business solution? If so, our AI basics add-on is the key! With support from AI, you can reduce the number of routine manual tasks to a minimum, speed up your processes, improve data quality many times over and support your employees in a targeted way using smart tools. This will result in an array of advantages, which will only be to your benefit:
Contact
Ready to raise the efficiency of your business processes to a new level and unleash the full potential of artificial intelligence for your company or organisation? Get in touch with us – we’ll be pleased to advise you:
