Sales assistant hands shopping bag to customer in modern fashion store.

ERP for the retail sector

unitop – the end-to-end solution for your industry

Are you in the retail sector and are you looking for an ERP system that can operate reliably and efficiently supports your key processes? With unitop, our end-to-end unitop software solution based on Microsoft Dynamics 365 Business Central, you can control typical commercial processes such as item management, warehouse management, returns management, EDI communication or voucher handling centrally and in an integrated way. As an integrated inventory management system, the solution reliably fulfils the most important requirements of the retail sector.

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Developed using sector-specific competence & Microsoft expertise

unitop – our end-to-end ERP solution
for the retail sector

Extensive product ranges, variable item turnover rates, campaigns and seasons, combined with reliable stocks and smooth point-of-sale and returns processes, are key features in the retail sector. We are actually extremely familiar with these challenges: with unitop, we have developed a solution that fulfils the entire process from goods inward, discount campaigns and sales through to returns management. Based on our expertise in the sector, we are continually developing unitop and can provide pre-configured, role-based working environments (role centres).

As a Microsoft Solutions Partner, we bring together sector-specific competence with in-depth Microsoft expertise: using these as our starting point, we have taken the standard version of Microsoft Business Central and have created sector-specific expansions in app form – in a seamlessly integrated, scalable and future-proof way.

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A selection of our longstanding solution partners
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Anvaigo logo with icons and lettering for mobile apps, web apps and EDI solutions for businesses
Logo of Business Systemhaus AG with three blue squares arranged vertically on a white background
Logo of CKL Software GmbH with stylised lettering in shades of blue and turquoise on white
Continia logo with dark blue word mark and stylised symbol on a white background
Logo of dc AG with light green letters ‘dc’ on a black, slanted background
Logo of the company Dynaway with dark blue, rounded lettering on a white background
Logo of business intelligence provider TARGIT with black lettering and turquoise square
Tempras logo with stylised turquoise target graphic and dark blue lettering on white

Driving your digital transformation

An ERP solution with an integrated inventory management system for the retail sector

With unitop’s on-board inventory management functionality, you can control your item and warehouse processes centrally. The unified data platform is available anywhere and on any device, reliably automating your processes – from goods inward to returns. Here is how our software solution can support you in the retail sector:

Item & variant management

With unitop, you can manage items and variants (such as colours or sizes), record any relevant characteristics and display complex structures such as lists of materials. You can also manage price and discount tables and serial numbers in unitop.

Order processing

Whether automatically assigned additional items, cross-selling or replacement or successor items, sector-specific order processing functionalities are at your fingertips in unitop. Just select an item and its availability is calculated automatically.

Warehouse management & transfers

Your warehouse processes are controlled digitally – from the time goods arrive in the warehouse or are transferred through to commissioning and the packing and despatch processes. Multi-location warehouse structures and availabilities can also be seamlessly integrated and tracked.

Returns & complaints management

Returns, complaints or items supplied incorrectly are recorded in the system. The reasons for any complaints can be saved for evaluation purposes. Various scenarios then control the next steps in the process. This gives you rapid and fully transparent processing.

Managing customers’ terms and conditions

Your customer bonus agreements can be stored in unitop and settled periodically. What is more, discount campaigns can be integrated in your sales processes in a time-controlled way and purchase vouchers can be incorporated directly.

AI-assisted incident management

One of the purposes that the AI basics add-on can be used for is automatically analysing incoming emails. The solution recognises the type of message (such as a call-off, despatch advice or complaint) and will suggest follow-on actions or propose wordings for outgoing communications – such as changes to master data, service cases or new quotations and orders.

A smiling woman stands with a tablet in a fashion shop in front of folded merchandise.

Rely on unitop – for scalable ERP processes in the retail sector

unitop, our end-to-end software solution, is based on Microsoft Dynamics 365 Business Central and is therefore fully compatible with cloud computing. By placing your operations in an SaaS environment, you will benefit from a scalable, low-maintenance and near-standard solution that includes regular updates and technical innovations. Your processes will then remain updatable in the long term and will always be running on the very latest technology.

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Digitalising small & medium-sized enterprises

ERP for the retail sector: Smart networking of online stores, marketplaces & distribution channels

Any retailer aiming for success by selling goods via multiple channels needs interfaces that operate smoothly. With unitop, you can connect online stores, market places and distribution partners directly to the ERP, without performing any manual interventions or switching to different media.

Frequent requirements from the retail sector – a brief overview

You can use standardised interfaces for frequently used shop systems such as Shopify. With the universal connector, you can prepare data for your online store and orders are processed via the webportal connector. Individual requirements can be handled by modifying the APIs.

Yes. EDI interfaces (e.g. EDIFACT) are available. These allow key business documents such as orders, shipping notes and invoices to be shared with major customers or suppliers.

Mobile access allows your employees to access the unitop database directly using a variety of end-user devices, such as laptops, tablet computers or smartphones. External portals can also be connected via the unitop connectors, so that your B2B customers can enjoy seamless access.

POS interface with barcode input field, item list and selection of payment method for cash sales
User interface of the unitop ERP solution for retail with Power BI dashboard for order entry
Screen view in unitop with map for purchase vouchers and list of individual voucher codes.
Sales enquiry in unitop with AI evaluation and contact information.

Processes run smoothly with unitop

ERP in the retail sector: Additional functions – an overview

Central inventory management

With unitop, you can manage the inventories of your various sites centrally. That way, you can see whether (and where exactly) the item requested is available at any time.

Maintain master data systematically

Global Item Trade Numbers (GTINs), item groups, key features, seasonal ranges and successor items can be managed centrally and in a structured way, thereby ensuring that data across all distribution channels remain consistent and making it easier to make updates to your range.

Integrate online stores

Integrating online stores means that your orders are transferred into the system automatically, verified and are efficiently processed end to end through to release and as far as the warehouse, so that the goods reach the customer quickly. Only if any checks detect any errors will those orders be set aside for manual verification.

Multiple storage locations & agents

Purchasing, warehousing and distribution processes can also be controlled centrally across multiple sites or independent companies. This means that you can enjoy a high-degree of flexibility as to how your organisation is structured, without having to sacrifice transparency.

Communications centre & digital archiving

You can send all documents directly from unitop and archive them safely and securely for auditing purposes. Additional documents can also be saved conveniently using a drop zone. You can call up all emails and documents connected to a given record rapidly and at any time. That creates orderliness, reduces the time spent searching and helps you work paper-free.

The unitop point of sale (POS) add-on

A point-of-sale system for the retail sector – can be integrated within the ERP if needed

Our point-of-sale (POS) add-on provides you with a fully integrated expansion for fixed sales outlets in the retail sector. You can use it to capture your point-of-sale transactions in a touch-optimised front-end or in the unitop environment you are accustomed to using. However you do that, your processes will be seamlessly incorporated into your unitop processes, so you can access the same data as you do for your usual distribution channels.

Get to know the unitop POS add-on today

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Digitalisation consulting, licensing & implementation

We provide comprehensive support — from process analysis and the appropriate unitop licensing to implementation and ongoing operation on the Microsoft platform.